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Shipping Policy

U.S. shipping rates start at $9 USD.

 

International shipping rates depend on the weight of the package and destination.

 

All U.S. orders are shipped via USPS priority flat rate and International orders are shipped via FedEx, UPS, or DHL. Tracking information will be provided via email.

 

Once processed, please allow 3-5 business days to receive your order after it has shipped on U.S. orders! If there are any delays, we will post a message in our Instagram stories.

 

All orders are packaged with love, care, and fragile stickers, but once your order ships, we are not liable or responsible for any damage, loss, theft, or delays. If you experience any of the above, please contact the post office and file a claim. We will be happy to assist you in any way possible.

 

If you’ve made personal payment arrangements directly through us, your order will not ship until it is paid in full.

Tracking Your Order

 

Once your order is successfully packed for shipment, you will receive an email notification with your tracking number. If you have a user account, you can check the status of your order at any time. If your order status reads "Open," then your order has been successfully submitted. If your order status reads "Shipped," your order is prepared for shipment and you will see the delivery tracking number assigned to your order.

 

If you don’t have a user account, please get in touch with us. We will help locating the tracking info and would love to help you out! We do need a little help from you, though, so be sure to have your order number and the name used to place the order handy when you get in touch!

 

You can track the order here.

 

If you have any more questions, please contact us at crystalblossomgems@gmail.com.

Open Box Policy

 

Open boxes are a great way to "build a box" and save on shipping!

 

We offer "build a box" options upon request only, which means we hold your box and continue placing your claims in it until you request to ship it or your box is full.

 

Boxes can be kept open for 30 days and will not ship unless they're full, or until you specifically request to close them.

 

During checkout, you must indicate whether you would like to ship or keep your box open by typing the words "SHIP" or "OPEN" in the comment box.

 

Please note that all claims must still be paid in full within 24 hours from the time they’re posted after each live sale.

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